Awards? What’s the verdict? Too many? Meaningless? Invaluable? A rip off (in some cases)? Proud moment? Best thing ever?
When was the last time you asked your team, be it valuers, negotiators or administrative staff what ideas they have for the business?
"Experience, and more to the point, customer experience is everything if you are going to be successful in business" I was told. "Listen and Learn from your customer" was another piece of advice, "Finding out why people DON'T do business with you is as important as KNOWING why they do" and the list goes on.